Refund policy
Last updated: August 28, 2026
At Jada Rose you have a 30-day return window. You can request a return up to 30 days after the day your order was delivered.
How Our Return Window Works
The 30-day window is a return policy we offer ourselves. There is no federal law in the United States that requires an online shop to accept returns for a change of mind, so we set this window out in full here and we apply it as written. Where the law of your state gives you rights beyond this policy, those rights continue to apply and nothing here limits them.
Separately from the return window, goods must match their description. If an item is not what was described, is damaged, or is not what you ordered, contact us and we will put it right at our cost.
How to Start a Return
To begin your return, email our customer service team at info@jada-rose.com and mention your order number, which you can find in your order confirmation email or on your invoice. As soon as your return request has been approved we send you the correct return address together with step-by-step instructions for sending your package back.
Please note: parcels returned without an approved return request cannot be accepted. Do not return items to the sender address printed on the parcel, as that is not our returns address.
Which Items Can Be Returned
Both defective and non-defective items can be returned within the 30-day window, provided they meet the conditions below.
- The item is unworn, unwashed and in its original condition.
- All original tags and packaging are still attached and included.
- Items showing signs of wear, damage or missing parts may not qualify for a full refund.
- Items bought as part of a bundle must be returned as a complete bundle. Single items from a bundle cannot be returned on their own.
You are welcome to try items on, as you would in a shop. Shoes and boots should be tried on indoors on a clean surface, as soles that show outdoor wear reduce the value of the goods.
Return Method and Return Label
All returns are sent back by mail. A prepaid return label is not included with your order. Once your return request is approved you receive the return address and full instructions by email. We recommend a tracked service, as we cannot process a refund for a parcel that does not reach us.
Return Shipping Costs
The cost of return shipping is paid by the customer and charged in USD, unless the return follows an error on our side, for example an incorrect, defective or damaged item. In that case we cover the return shipping costs and arrange a replacement or refund, as long as you contact us within 30 days of delivery.
We do not charge a restocking fee.
Refunds
After your return arrives we inspect the item within 2 to 5 business days. Once approved, your refund is processed to the original payment method. Depending on your bank or payment provider it can take another 3 to 10 business days before the amount appears on your statement.
Has more than 15 business days passed since your refund was approved? Contact us at info@jada-rose.com and we will look into it for you.
All refunds and other return-related payments are processed in USD.
Exchanges
Would you prefer a different item? The quickest route is to return the original product and place a new order as soon as your return has been accepted. That way you are not waiting on stock availability.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If you received an item that is defective, damaged or not what you ordered, contact us right away at info@jada-rose.com so we can assess it and put it right. A photo of the item helps us handle your case faster.
Complaints
If you are not happy with how we handled your return, email info@jada-rose.com with your order number and a description of the issue. We confirm receipt within 24 hours and aim to give you a substantive answer within 14 days. If we need longer, we tell you why and when you can expect our reply.
Customer Service
Questions about your order or delivery? Our support team is happy to help.
Email: info@jada-rose.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Central Time). Saturday and Sunday: 9:00 AM to 4:00 PM (Central Time).
We aim to respond to all enquiries within 24 hours.
Business Information
Store Name: Jada Rose
Company Name: Jada Rose
Company Registration Number: 99670739
Business Address: Van Meelstraat 20, 1945 WC, Beverwijk, The Netherlands
Email: info@jada-rose.com