Shipping policy
Last updated: August 28, 2026
Our aim is to make every delivery as smooth and predictable as we can. Please read the information below before you place your order.
Where We Ship
We deliver to addresses within the United States. Your order is shipped to the delivery address you enter at checkout. We do not ship to other countries at this time.
Order Processing
Every order is processed and dispatched within 1 to 3 business days (Monday to Friday). As soon as your parcel has been dispatched you receive an email with your tracking number.
Orders are not processed or shipped on weekends or public holidays.
Order Cut-Off Time
Orders placed before 5:00 PM Central Time are processed the same business day. Orders placed after that time are processed on the next business day. Our fulfilment team pauses on Friday at 5:00 PM Central Time and resumes on Monday at 9:00 AM Central Time.
Delivery Times
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | Standard Shipping | 5 to 12 business days | Free shipping United States |
Total delivery time, processing and transit combined, is 6 to 15 business days (Monday to Friday).
All shipping costs are displayed and charged in USD. Standard shipping within the United States is free of charge, with no minimum order value.
Every parcel comes with a tracking number and delivery confirmation.
Carriers
Your order is handed to our shipping partner and delivered to your door by a national carrier. The carrier used for your parcel depends on your delivery address and on the services available in your area. The carrier name is shown in your tracking email.
Tracking Your Order
Once your order has been dispatched you receive a confirmation email with your tracking number. You can follow your parcel at any time through our order tracking page, using your order number or tracking number.
Incorrect Addresses and Failed Deliveries
Please check your delivery details carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected in time, we contact you to arrange redelivery. Additional shipping costs for redelivery may be charged to you.
Good to Know
The delivery times above are estimates and can vary through circumstances outside our control, such as carrier delays, severe weather or customs handling. Business days are Monday to Friday, excluding public holidays in the United States. If your order has not arrived within 20 business days of dispatch, contact us and we will trace it with the carrier.
Delays and Your Right to Cancel
We ship within the times stated above. If we cannot dispatch your order within the stated period, we will contact you, give you a revised date and offer you the choice between accepting the new date or cancelling your order for a full refund. This follows the Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule. Separately from this, you can return your order within 30 days of delivery under our Refund Policy.
Import Duties and Taxes
Orders are shipped from outside the United States. Any import duties or taxes that may apply are already settled by us before your parcel reaches you, so you pay no additional charges on delivery. The amount shown at checkout is the total amount you pay.
Customer Service
Questions about your order or delivery? Our support team is happy to help.
Email: info@jada-rose.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Central Time). Saturday and Sunday: 9:00 AM to 4:00 PM (Central Time).
We aim to respond to all enquiries within 24 hours.
Business Information
Store Name: Jada Rose
Company Name: Jada Rose
Company Registration Number: 99670739
Business Address: Van Meelstraat 20, 1945 WC, Beverwijk, The Netherlands
Email: info@jada-rose.com